Based in the north east of England, Creative Coffee Solutions is an experienced and expert training service covering all aspects of roast & ground coffee. Whether a new or established business, we can train your staff
to provide you with the coffee service your customers deserve!

Using our intense passion for coffee, especially espresso, we can also provide advice on equipment, coffees, customer service, drink building, improving profits, and practical training requirements. Our service can be tailored to your individual needs, and can be provided to a wide range of customers.........from equipment manufacturers who provide training as part of their installation package, to coffee suppliers, hotels groups,
coffee shops, contract caterers, pub restaurants, basically anyone who uses or intends to use or supply an espresso machine! The service does, of course, apply to all types of brewing equipment. Barista Service also available for Exhibitions.

Our Full Day Coffee Experience Training Programme,
from 10.30am until 4.30pm, is designed for around 3 or 4 people, to give maximum benefit, covering the following topics:

	Barista Skills Training
	The History And Cultivation Of Coffee
	The Importance Of Roasting & Grinding
	Improving Knowledge & Confidence
	Customer Service
	Improving Profits
	Coffee Menu Planning
	Coffee Equipment Training
	Drink Build Skills

Barista Skills Training

This is the main focus of the course. This section covers everything you need to know to produce the perfect drink, time after time. From understanding your machine, to the skill of producing the perfect espresso, to heating and foaming milk techniques. Practical hands on training with lots of time for trainees to practise. The section also covers the role and responsibilities of a Barista, including on-going training and train the trainer.

The Importance Of Roasting & Grinding

Covering the differences that roasting makes to the final drink in the cup, to knowing and appreciating taste, flavour and aroma and how the way the beans are ground is crucial to producing the perfect cup of coffee. This section also covers decaffeinated coffee, and looks at coffee storage.

Improving Knowledge & Confidence

Improving knowledge leads to improved passion and ability, and this gives your staff the confidence to approach customers with enthusiasm, and removes any fear that they may be asked a question they can't answer!

Customer Service

Everything from understanding your customer base, to ensuring your customers' experience is their best ever,
which leads to repeat business and loyalty.

Improving Profits

Linked to customer service, this section emphasises the importance to staff of how their role and actions can impact on the profitability of the business, and how to get the maximum benefit from every customer.

Coffee Menu Planning

This is as crucial a part of your service as providing a food menu. Coffee is often overlooked or appears to be an after thought. Not after this section – it will become one of the most important elements of your total service, which staff sell with passion and pride!

Coffee Equipment Training

Knowing your way round any machine is critical to producing a quality coffee. Apart from the health & safety aspect, it is vital staff know how to get the best from the machine, and how to produce coffee at its best regardless of which brewing method is used. Cleaning coffee equipment is also covered in this section, because without it you will never achieve the quality you should!

Drink Build Skills

All the main speciality coffees are covered in this section. How the drinks are put together, and how the crockery or glasses you choose to serve your drinks affects the final outcome.

To discuss your individual requirements please contact Ian Wilson, either by email, or just give us a call now!
We'll be delighted to help!